Effective Date: 25th May, 2025
SingularShift (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). This policy explains how we collect, use, store, and protect your information.
1. Information We Collect
We may collect and process the following categories of personal data:
- Business Contact Information: Name, job title, email, phone number, company name.
- Technical Data: IP address, browser type, device information, log files, and website interaction metrics.
- Operational Insights: During engagements, we may collect internal business insights through our voice agents and AI-driven tools. This may include employee input and performance data, subject to corporate agreements.
- Financial and Transaction Data: For clients who subscribe to premium services.
We do not intentionally collect sensitive personal data unless required by the client for a specific, documented engagement.
2. How We Use Your Data
We use your data to:
- Provide, improve, and secure our Services.
- Deliver tailored AI Readiness Reports and operational recommendations.
- Enable introductions to vetted AI vendors.
- Maintain internal records for compliance, performance tracking, and service enhancement.
- Send service-related communications, including platform updates or subscription notices.
We will not sell or rent your personal data to third parties.
3. Legal Basis for Processing
In accordance with the UAE PDPL, our legal basis for processing includes:
- Consent: When you provide it directly (e.g., newsletter opt-in).
- Performance of a Contract: When processing is necessary to deliver our Services.
- Legitimate Interests: Where required for security, analytics, or improving user experience, and not overridden by your rights.
4. Data Sharing and Disclosure
We may share your data with:
- Technology partners and vendors involved in delivering our platform (under confidentiality obligations).
- Legal or regulatory authorities if required by UAE law.
- Third-party AI solution providers, only when you opt into a vendor matching or referral program.
5. International Data Transfers
We primarily store and process data within the UAE. Where data is transferred outside the UAE (e.g., for cloud services), we ensure it is protected by appropriate safeguards such as contractual clauses and hosting provider compliance (e.g., ISO 27001, GDPR-aligned infrastructure).
6. Data Retention
We retain your personal data only as long as necessary for:
- The purposes for which it was collected;
- Compliance with legal, contractual, or regulatory obligations;
- Resolving disputes or enforcing agreements.
When data is no longer needed, we securely delete or anonymize it.
7. Your Rights
Under UAE law, you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Withdraw consent (where processing is based on consent).
- Object to certain types of processing or request restriction.
- Lodge a complaint with the UAE Data Office.
To exercise these rights, email us at privacy@singularshift.ai.
8. Cookies and Analytics
We use cookies and similar technologies to understand user behavior and improve site functionality. You can manage cookie preferences via your browser settings.
9. Security Measures
We implement strong technical and organizational measures to protect your data from unauthorized access, misuse, or loss, including:
- End-to-end encryption
- Secure authentication
- Regular security audits
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We encourage you to review it regularly.
11. Contact Us
For any privacy-related concerns or requests:
Email: admin@singularshift.com
